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Thank you for shopping with Phantom Cards & Collectibles. We are committed to processing and delivering your orders as quickly and securely as possible.
Orders are typically processed within 1–2 business days after payment has been successfully received and verified.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During periods of high demand, product launches, or holidays, processing times may be slightly longer. If significant delays occur, we will notify you using the email address provided with your order.
Once your order has been shipped, the estimated delivery time is 3–5 business days for most destinations within the United States.
Delivery estimates are provided for convenience and are not guaranteed. Shipping times may vary due to carrier operations, weather conditions, holidays, or other circumstances beyond our control.
After your order has been shipped, you will receive a shipping confirmation email containing your tracking information, allowing you to monitor your shipment’s progress.
Please allow up to 24 hours for tracking information to become available after receiving your shipping confirmation.
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your shipping information, please contact us immediately. We will do our best to update your address before your order is processed.
Once an order has been shipped, we cannot guarantee that address changes can be made.
If a package is returned due to an incorrect or incomplete address provided by the customer, refusal of delivery, or failure to collect the package, additional shipping charges may apply before the order can be reshipped.
If you no longer wish to receive the order after it is returned, any eligible refund will be processed according to our Return & Refund Policy.
If your package appears to be significantly delayed or is believed to be lost in transit, please contact our customer support team.
We will work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.
If your order arrives damaged, please contact us within 7 days of delivery.
To help us resolve the issue promptly, please provide:
We will review your request and determine the appropriate resolution.
Certain products may be subject to shipping restrictions based on applicable laws, carrier limitations, or delivery location.
If we are unable to fulfill your order for these reasons, you will be notified and receive a refund if payment has already been processed.
You can track your shipment using the tracking number provided in your shipping confirmation email.
If you experience any issues locating your package, please contact our customer support team for assistance.
If you have any questions regarding this Shipping Policy or your order, please contact us:
Phantom Cards & Collectibles
232 E 2nd St F
Los Angeles, CA 90012
United States
Email: contactsupport@phantomcollectibles.shop
Website: PhantomCollectibles.shop
