At Phantom Cards & Collectibles, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, items must:

• Be unused, unopened, and in their original condition.
• Include all original packaging, seals, and accessories.
• Not show signs of use, damage, or tampering.
• Be accompanied by proof of purchase or your order number.

Items returned without prior authorization may experience processing delays.

Non-Returnable Items

For the safety of our customers and the integrity of collectible products, we cannot accept returns for:

• Opened or unsealed hobby boxes, trading card packs, or collectible products.
• Products with broken factory seals.
• Digital products or gift cards.
• Clearance or final sale items, unless they arrive damaged or defective.
• Products damaged due to misuse, improper handling, or customer negligence.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photos of the product and packaging.

We will review your request and provide a suitable resolution as quickly as possible.

Return Process

To begin a return, contact our customer support team:

Email: contactsupport@phantomcollectibles.shop

Please include your order number and the reason for your return request. If your return is approved, we will provide return instructions.

Do not send products back without receiving return authorization.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 3–5 business days. Depending on your financial institution, additional processing time may be required before the funds appear in your account.

Shipping charges are generally non-refundable unless the return is the result of our error or a defective product.

Exchanges

We replace items only if they are defective, damaged, or if an incorrect product was shipped.

If you require an exchange, please contact us before returning your item.

Order Cancellations

Orders may be canceled only before they have entered processing or shipping.

Once an order has been processed or dispatched, it cannot be canceled and must instead follow our standard return procedure.

Return Shipping

If the return is due to our mistake, such as receiving an incorrect or defective item, we will provide the appropriate return solution at no additional cost.

For all other approved returns, customers may be responsible for return shipping costs unless otherwise required by applicable law.

We recommend using a shipping service with tracking, as we cannot guarantee receipt of returned packages that are lost in transit.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Phantom Cards & Collectibles

232 E 2nd St F
Los Angeles, CA 90012
United States

Email: contactsupport@phantomcollectibles.shop

Website: PhantomCollectibles.shop